Frequently Asked Questions | NSP Cases
Here you will find some of our most Frequesntly Asked Questions, however if you do not find what you are looking for please do not hesitate to contact our team here
When will my case arrive?
Please consult the specific product page for information regarding Lead Times as they differ throughout our website. Lead Times mentioned on our product pages are in reference to production time and are estimations. They do not include the transit/shipping time.
Any items that are currently in stock will be shipped on the same day if the order is placed before 1pm.
Please be aware that next working day deliveries are only available for Mainland UK addresses. If you are making a purchase from a location outside of the UK, delivery times will vary. Please note that NSP Cases is not responsible for any delays caused by customs procedures.
Tracking will be provided for shipments so you can see when your item is expected to arrive.
How long does a case take to build?
What are the lead times for your products?
The lead times for our products vary depending on the specific product and range featured on our website. Lead time refers to the production time, and shipping time is additional to this.
The Lead Times are shown on all product pages.
Do custom flight cases have longer lead times?
Yes, custom flight cases may have longer lead times due to the additional design time required before production can begin. The lead times for custom flight cases are indicated in the quotation's Terms and Conditions.
Can you accommodate deadlines for events or shows?
We understand the importance of meeting deadlines for tours or shows and will always do our best to accommodate. Please let us know about your specific requirements at your earliest convenience, and we will do our best to meet them.
Can I collect my case?
Yes, you are more than welcome to come visit our workshop in Kent and collect your case! If you plan on visiting our address is:
NSP Direct Ltd,
If you prefer before getting a quote, you can visit our team and bring the items you wish to protect. This is always a great way for us to measure and discuss the potential flight case in person.
Can I discuss my requirements in person?
Yes, we are happy to schedule you in for a meeting with one of our sales team. If possible this is always a great way to bring the item to us so we are able to measure what will be going into the case.
Please call us on 01622 724900 or email us beforehand to book in so we can ensure a member of our team will be available for your visit.
What payment methods do you accept?
We accept all major cards as well as PayPal. If you prefer we do also accept Bank Transfer (BACS). For in stock items, you are welcome to pay upon collection by card or cash also.
Do you accept a purchase order?
Yes, we do accept purchase orders although some other terms and conditions may apply. For further information please email here
Do you offer discounts for chairities?
This is dealt with on a case by case basis so please email our team for me information here
Do you ship worldwide?
Yes, we do offer shipping worldwide and a shipping quote can be found in our shopping cart before ordering. If you have any questions or concerns beforehand please do not hesitate to contact us.
Where are you based?
We are based in East Farleigh, just outisde of Maidstone in Kent. Our full address is:
NSP Direct Ltd,
Can i brand my case?
Yes, we offer branding options to really push your brand or event. This is all done in house so we can really ensure it looks great on your new Flight Case.